• Support in BI & Data Analysis: Integration, cross-referencing and data modeling from multiple internal systems, ensuring billing data integrity.
• Data Visualization: Development of interactive dashboards and reports, converting complex data into clear visual key performance indicators.
• Software Engineering & Analytics: End-to-end development of an internal web app for process tracking, planning, and automation. Integrated official WhatsApp API messaging system.
• Advanced Analytics: Implemented predictive and prescriptive analysis layers within the web tool, optimizing debt collection strategies.

Support in Business Intelligence, dashboards, data processing and analysis to deliver strategic insights for collection operations, focused on Data Visualization.

Managing online sales operations on marketplaces (Shopee, Mercado Libre, Amazon and TikTok Shop), delivering cataloging, inventory optimization and marketing campaigns.

Developed backend solutions in ASP.NET, creating services and XML parsing processes for invoice billing systems integrations.

Developed internal VB applications integrated with SQL databases, creating database queries and stored procedures to accelerate data mining.

Provided IT hardware maintenance, network setup, troubleshooting and routine support.